| 運輸總條件 |
| 航空貨物運輸總條件 |
| General Conditions of Carriage for Cargo |
| 大連航旅客、行李運輸 |
| Dalian Airlines Limited General Conditions of Carriage for Passengers and Baggage (Revised in January 2025) |
首頁 > 運輸總條件 >Dalian Airlines Limited General Conditions of Carriage for Passengers and Baggage
Article 1 Applicability | Article 2 Ticketing | Article 3 Ticket change and refund | Article 4 Security inspection, check-in, boarding | Article 5 Refusal and limitation of carriage | Article 6 Carriage of baggage | Article 7 Overbooking | Article 8 Flight delays, cancellations and diversions | Article 9 Additional services | Article 10 Channels for complaints handling | Article 11 Liability for damages | Article 12 Other provisions | Article 13 Definitions | Article 14 Entry into force and modifications
Article 10 Channels for complaints handling
Your complaints will be accepted and handled through the following channels:
Email: customer_relations@airchina.com
or：dlhk8800@163.com
Hotline for complaints: (+86-10) 95583 or 18640878800
Fax for complaints: (+86-10)64595832
Mailbox: Room 4004, 4th Floor, No. 16, Tianzhu West Road, Shunyi District, Beijing, China Air China Co., Ltd. Product Service Department Customer Relations Maintenance Center Zip Code: 101312
or : Dalian Airlines Co.,L td., with its head office located at Dalian Airlines B10 Zhongye Business Park,Ganjingzi District,Dalian, Liaoning Province Zip Code: 116000