4.1 Security inspection

You and your baggage shall undergo safety and security inspections. The inspections can be carried out in ways that include but are not limited to the use of equipment, use of manpower, oral inquiry and others prescribed by the local government or security check authorities. The methods of inspection used are determined by the government, the airports or our sole discretion, regardless of whether you are present, agree or are informed. We shall not be liable for any physical injury and damage to or loss of your baggage attributable to such inspections, unless such injury, damage or loss arises from our willful conduct or gross errors, except as otherwise provided by China’s laws and international conventions.

4.2 Check-in

4.2.1You shall have your ticket inspected, check your baggage, and obtain paper or electronic boarding pass with your valid travel documents which carry your real name before the check-in deadline. The valid ID you present should be the same as the one you provided at the time of ticket purchase. We will make a photocopy of your travel documents when necessary.
4.2.2 We will do our best to meet your seating requirements based on the class of service of your ticket, but we do not guarantee that the seat you specify will be provided. When you check in, if you are downgraded due to our reasons, we will grant a refund on part of your fareand make a compensation for you. For specifics, see “Compensation Standards for Passengers Denied Boarding for Flight Overbooking, Dalian Airlines Limited”. If you are unwilling to have your class of service downgraded, you can refuse to take this flight and apply for involuntary ticket change or involuntary refund in accordance with 3.1.3 or 3.2.3of these Conditions of Carriage.
If the compensation standards for involuntary class downgrades are specified in the laws and regulations of the country or region involved in the flight, your compensation amounts will be subject to such applicable laws and regulations.
4.2.3For the reason of our different check-in deadlines at various airports, please confirm and comply with our check-in deadlines at each airport and complete check-in procedures before the deadline. If you fail to complete check-in before the specified check-in deadline, we have the right to cancel your reservation and will handle the follow-up as if you have failed to check in for your flight, which is not attributable to us.
4.2.4 Before travel, you areresponsible for obtainingthetravel documents, visas or certificates required byhealth and epidemic prevention policies as required bythe place of departureandthe agreed stopping point(s)andthe destination.You shall understand and abide by all their applicable laws, regulations, decrees and travel regulations. We and our authorized agents provide you with the information onthe requirements ofthe place of departureandthe agreed stopping point(s)andthe destinationfor the purpose of providing you with convenience and assistance, and we are not responsible for the accuracy of this information. We are not responsible for the consequences arising from your failure to obtain the above documents or visas,or failure to comply with the above-mentioned laws, regulations, decrees and travel regulations.
4.2.5 Ifitis not due to our reasonsthat you have failed to check in for your flight, we will provide you withvoluntary ticket changes or grant you voluntary refunds in accordance with 3.1.2 and 3.2.2of these Conditions. Ifitis due to our reasonsthat you have failed to check in for your flight, we will provide you withinvoluntary ticket changes or grant you involuntary refunds in accordance with 3.1.3 and 3.2.3of these Conditions.

4.3 Boarding

4.3.1 The closing times of our boarding gates differ according to airports. Please proceed according to the closing time of the boarding gates at each airport. If you fail to check in before the closing time of the boarding gate, you will not be able to take the flight in question and we will treat the situation as if you have failed to board the flight.
4.3.2We or our ground handling agent will keep you informed of any changes to the boarding gate or boarding time in time when they occur.
4.3.3If you have failed to board your flightnot for reasons on our part, we will provide you with voluntary change or voluntary refund services pursuant to 3.1.2 and 3.2.2of these Conditions of Carriage. If you have failed to board your flightdue to our reasons, we will provide you with involuntary change or involuntary refund services pursuant to 3.1.3 and 3.2.3of these Conditions of Carriage.
4.3.4 When you have taken a wrong flight and arrived at a destination not shown on the ticket, we will give you the following alternativesto the extent they are available:
A.If there is a subsequent flight from the airport that you have flown to on the wrong flight to the destination shown on your ticket, we will make, for free, arrangements for you to fly directly from the airport that you have flown to on the wrong flight to the destination shown on your ticket, or use means of ground transportation to transport you to your destination for free. The fare you have paid will not be refunded nor do you need to make any payment to us.
B.We will transport you back to your departure airport where we will put you on a flight to the destination shown on your ticket as soon as possible. The fare you have paid will not be refunded nor do you need to make any payment to us.
C. We will grant a refund ofthe original flight segment of your ticket should you request termination of your travel at the airport that you have flown to on the wrong flight.

4.4 Seating arrangements on board

For safety, security or operational needs, we reserve the right to assign or reassign seats onboard, even after you have been seated.

4.5 Conduct during the flight

4.5.1Handling of unlawful interference and disruptive behavior
Illegal interference refers to an act or an attempted act that endangers the safety of civil aviation, including but not limited to: illegally hijacking aircraft; destroying aircraft in use; taking hostages on aircraft or at airports; forcibly breaking into aircraft, airports or aviation facilities; bringing weapons or dangerous devices or materials into aircraft or airports for criminal purposes; using aircraft in use to cause deaths, serious personal injuries, or serious damage to property or the environment; spreading false information that endangers the safety of passengers, crew, ground personnel or the public in flight or on the ground, aircraft, airports or civil aviation facilities.
Disruptive behavior refers to behavior that disrupts the order of the airport or cabin by failure to abide by the code of conduct at the airport or on the aircraft, or failure to follow the instructions of the airport personnel or the crew, including but not limited to, occupying seats and baggage racks; engaging in physical combat and provoking troubles; molesting women and children and sexual harassment; disseminating obscene materials and other illegal printed materials; using fires or smoking; illegally using of mobile phones or other prohibited electronic devices; theft, deliberate damage, unauthorized displacement of emergency cabin doors and other aviation facilities and equipment; theft of public and private properties on board; tossing foreign objects on the apron, into engine and into the aircraft fuselage; approaching or staying in restricted areas without following the guidance; other acts that endanger the safety of civil aviation and disrupt the order of the cabin.
If, in our judgment, you conduct yourself aboard the aircraft so as to endanger the aircraft or any person or property on board, or obstruct the crew in the performance of their duties, or fail to comply with any instructions of the crew, or behave in a manner which causes or threatens to cause discomfort, inconvenience, damage or injury to other passengers or the crew, we may take such measures as we deem necessary to prevent continuation of such conduct, including restraint. You may be disembarked and refused onward carriage at any point, or handed over to the competent government authorities for handling based on the applicable laws or International conventions
4.5.2 Use of and restrictions on portable electronic devices
The electronic devices that it is forbidden to use on aircraft include but are not limited to: portable electronic devices with a transmitting power of above 100mW (included) and a Wi-Fi operating frequency not in the 2.4GHz band, such as mobile phones without indications of transmission power, satellite phones, and mobile Wi-Fi, walkie-talkies, drone remote control platforms, remote control toys and other portable electronic devices with remote control.
Portable electronic devices that it is forbidden to use during the critical flight phases such as taxiing, take-off, climb, and descent for landing but can be used during non-critical flight phases include but are not limited to: portable oxygen concentrators of non-certified brands (POC), laptops, and tablets.
For the small portable electronic devices that can be held with one hand and that can be used, if the cellular communication function is closed and the flight mode is selected, onboard for the duration of the flight, such as smart phones, e-books, video players, game consoles, etc., during the critical flight phases, peripheral devices such as earphones and charging ports should not be connected, and voice communications should not be used.
Electronic devices whose use is allowed onboard for the duration of the flight include but are not limited to: cardiac pacemakers, hearing aids, and life-sustaining electronic equipment (devices) that donot affect aircraft navigation and communication systems, such as portable oxygen concentrators of certified brands (POC).
When the crew detects electronic interference and suspects that the interference comes from the portable electronic device you are using and when the crew are to go through low-visibility operating procedures and initiate an emergency evacuation, in order to prevent interference with aircraft communications and precision navigation equipment, we have the right to demand you to shut down your portable electronic device.
4.5.3 Smoking ban on flights
Smoking is banned on all our flights and in all areas on board. E-cigarettes and synthetic vapor smoking devices are also prohibited.
4.5.4 Safety belt
When you are seated on the aircraft, you should fasten your safety belt for the duration of the flight.

4.6 Entry/Transit

4.6.1Before you travel, you should understand in detail and abide by the relevant regulations of the country or region of exit, entry and transit. We are not responsible for any losses or adverse consequences suffered by you in violation of the above regulations during your travel.
4.6.2 If you are refused entry/transit, You should bear the transportation costs of your departure from the country or region. We will not grant a refund on the fare for which we have transported you to the point of refusal of entry/transit.
4.6.3 If we are required to pay any fines and penalties and bear any expenses because you fail to comply with the laws, regulations, decrees or other travel regulations of the relevant country or region, or your fail to present the required documents, or you are denied exit, entry or transit for any reason, you shall reimburse us for all the amountswe have paid or any expenses we have borne.