7.1 General provisions

7.1.1In order to ensure that more passengers can take their desired flights and reduce the seats that might otherwise go empty due to temporary cancellation of travel plans by some passengers, we might overbook some flights to a reasonable extent.
7.1.2 We will take into full consideration the routes, flight schedules, times, aircraft types and flight connections to come up with reasonable proportion of overbookings to the number of available seats on each flight so that the number of passengers being denied boarding due to overbooking can be minimized.
7.1.3If the actual number of passengers on board exceeds the actual number of available seats due to overbooking, we will look for passengers who voluntarily give up their itineraries, based on our procedures for soliciting volunteers. In the case where we fail to have enough passengers who voluntarily give up the itineraries, we will refuse boarding to some passengers. We can issue proof of denied boarding for you upon request.

7.2 Procedure for providing information and soliciting volunteers

If an overbooking occurs on a flight, we will, before flight departure, release information about the overbooked flight through telephone, text messages, notices or on-site broadcasts, solicit volunteers who are willing to give up their itineraries, and make clear the relevant compensation and service standards.

7.3 Rules on priority boarding

Where we fail to recruit enough volunteers, we will designate the passengers for priority boarding, based on the principles of public order and conscience, the needs of special passengers such as the elderly, the young, the sick, and the disabled, as well as the subsequent flight connections and other factorsand also taking into consideration the following sequence:
1. Passengers on emergency official duties for the country;
2. Personnel from the Organ Acquisition Organization (OPO) who carry donated organs;
3. Old, weak, sick, disabled, pregnant passengers and unaccompanied minors who have special service needs with the consent of Dalian Airlinesand for whom arrangements have been made in advance;
4. Active duty military, police and fire fighting and rescue personnel with valid ID documents;
5. Passengers who have reserved seats on subsequent connecting flights and cannot connect to subsequent flights by the change of the previous flight;
6.We will designate the passengers for priority boarding based on the class of service from highest to lowest. For the same class, passengers who are "PhoenixMiles" or Star Alliance members will get priority boarding.
7.4 Compensation for denied boarding
7.4.1 Compensation standards
We will determine your compensation amounts based on the class of service of your ticket, the distance of the route, and the planned departure times of the new subsequent flight you have been arranged on and the original flight. The compensation standards are detailed in the "Compensation Standards for Overbooking and Involuntary Class Downgrades of Dalian Airlines Limited Flights".If you do not fully comply with the relevant requirements on ticketing, travel and restricted carriage specified inthese Conditions of Carriageor if you fall into the category of those to be denied boarding based on these Conditions of Carriage, you will not qualify for compensation for denied boarding.
If compensation standards for overbooking or denied boarding are specified in the laws of the countries and regions linked to the flight, we will determine your compensation amount in accordance with such applicable laws and regulations.
7.4.2 Methods of compensation
We will provide compensation to you in a mutually agreed manner in the forms of cash, proportional transportation credit voucher, electronic compensation vouchers, or consumable mileage.
7.5Services after denied boarding
If you fail to take the original flight due to overbooking, we can provide you with the following service guarantees:
We will, based on 3.1.3 of these Conditions of Carriage, provide you with involuntary change service and arrange you on the earliest available flight, to ensure your departure as soon as possible. If the flight arranged for you is on the next day or later than that, we will provide with free meals and accommodations; or
We will grant you involuntary refund based on 3.2.3of these Conditions of Carriage.
If there are specific requirements in the laws and regulations of the countries and regions involved in the flight, we will provide services to you in accordance with such applicable laws and regulations