11.1 General provisions

11.1.1Our liability for damages incurred by you during air transportation is bound by Chinese law, applicable international conventions and these Conditions of Carriage. We are only liable for your actual damage caused by our actual air transportation activities in accordance with these Conditions of Carriage and the limits of liability stipulated by Chinese laws or applicable international conventions. If no Chinese laws or applicable international conventions can be cited, these Conditions of Carriage apply. The transportation responsibilities of other carriers related to you in your travel are subject to the laws of the country where they are located and the conditions of carriage of the carriers in question.
11.1.2 We are not liable for any losses caused by our compliance with applicable laws and international conventions or your failure to comply with such applicable laws and international conventions.
11.1.3 Unless otherwise specified in these Conditions of Carriage, our liability to you based on applicable laws or conventions is limited to the direct losses proven by the evidence you provide. We are not responsible for any indirect, punitive, disciplinary, or other non-compensatory losses.
11.1.4 If the damage is caused or contributed to by the fault of you or the claimant, our liability shall be exempted or reduced accordingly in accordance with applicable laws or international conventions.
11.1.5 Unless expressly provided for, these Conditions of Carriage shall not make us waive any provisions in applicable laws or conventions that exempt us from or limit our liabilities.
11.1.6 Our contract of carriage, including these Conditions of Carriage and provisions on exemption of liabilities or limitation on liabilities, also applies to our agents and employees. In any case, the total amount of compensation received from us and our agents and employees shall not exceed our limits of liability under applicable laws or international conventions

11.2 Liability for compensation for personal injury

Events that occur on a civil aircraft or during your embarkation on or disembarkation from a civil aircraft: for losses from the personal injury or death, when it comes to domestic air transportation, we will be liable based on the "Civil Aviation Law of the People's Republic of China" and the state’s relevant provisions on the limitations of liability in domestic air transportation; when it comes to international air transportation defined by international conventions, we will be liable based on such international conventions; when it comes to the international air transportation not defined by the Warsaw Convention, the Hague Protocol, or the Montreal Convention, we shall be liable for compensation in accordance with the relevant provisions of the Montreal Convention. However, we are not liable for any illness, injury, disability, death, etc. caused or aggravated by your physical condition.

11.3 Liability for damage to baggage

11.3.1 We are not responsible for any loss of baggage that occurs due to the natural attributes, inherent defects, quality or defects of the baggage itself. You should ensure that the outer packaging is in good condition and the contents of your baggage are well packaged. We are not responsible for the losses caused to you because your baggage is not properly packaged.
11.3.2 Unless the loss occurs by the misconduct of us, our agents and employees, we shall not be liable for the loss of your unchecked baggage.
11.3.3 If your baggage is damaged and you have not applied for value declaration services and paid related additional fees, we shall be liable for compensation according to the reduced value of the baggage, including repairs, cash compensation, etc., within the liability limits stipulated by relevant applicable laws or international conventions. If you have applied for the declared value services and paid the relevant additional fees, we shall be liable within the amounts of the declared value, but the maximum amounts shall not exceed the actual benefits of the baggage when it is delivered at the destination.
11.3.4 We are not responsible for any damage caused by your baggage or contents. You shall be liable for the damage caused by your baggage or its contents to others, their property, including other baggage or its contents, and to our property.
11.3.5 For losses arising from the destruction, loss or damage of the checked baggage, as long as the event that caused the destruction, loss or damage has occurred on the aircraft or during any period where the checked baggage is under our control: for domestic air transportation, we assume responsibility based on the "Civil Aviation Law of the People's Republic of China" and the country's relevant domestic air transportation carrier liability limits; for international air transportation defined by international conventions, the liability provisions of the corresponding international conventions shall apply; for international air transportation not defined by the Warsaw Convention, the Hague Protocol, and the Montreal Convention, we shall refer to the relevant provisions of the Montreal Convention. Liability.
11.3.6 In the event that we are liable for baggage compensation to you in accordance with the provisions of these Conditions of Carriage, we will bear the liability for baggage compensation according to the damage actually incurred within the compensation limit specified below: for domestic air transportation, the compensation limit for non-checked baggage of each passenger is RMB 3000, and the compensation limit for checked baggage of each passenger is RMB 100 per kilogram. When it comes to the international air transportation defined by the Montreal Convention, the compensation liability shall be based on the baggage compensation liability limits stipulated by the Montreal Convention; when it comes to the international air transportation defined by the Warsaw Convention, the compensation liability shall be based on the compensation liability limits for checked baggage and unchecked baggage stipulated by the Warsaw Convention.
11.3.7 If there are items in your baggage that cannot be transported as baggage as specified in paragraphs 6.1.1 of these Conditions of Carriage, we will not be liable for the loss of, damage to or confiscation of such items, unless otherwise provided for in Chinese laws and international conventions.
11.3.8When the checked baggage is delivered and the holder of the baggage identification tags accepts the checked baggage without raising any objections, this is the preliminary evidence that the checked baggage has been delivered in good condition and is in conformity with the contract of carriage, unless you provide evidence to the contrary. If your checked baggage is damaged, you should notify us in writing immediately when you find it, and at the latest within 7 days from the date of receipt of the checked baggage. If your checked baggage is delayed, you should, at the latest, raise an objection toor make claims againstus in writing within 21 days from the day of the delivery of the checked baggage to you.
If you do not file an objection within the above-mentioned time period, you shall not file a suit against us.
11.3.9We will grant a refund on the excess baggage fee that you have paid when making compensation for your lost baggage.

11.4 Liability for third-party services

If we arrange for you a service other than air transportation provided by a third party, or if we issue you a ticket or receipt of payment for ground transportation, hotel reservations, or vehicle ride provided by a third party (non-air) transportation or service, when arranging the above services, we are only an intermediary between you and the service provider. You and the third-party service provider shall directly conclude a contract, and the terms and conditions established by the service provider apply. We are not responsible for whether you can get such services or the quality of the services. The terms and conditions of the third-party service provider apply to such services.