3.1 Ticket change

3.1.1 General provisions
3.1.1.1 You shall have your ticket changed within the validity period of the ticket.
3.1.1.2 Please contact the ticketing carrier or its authorized sales agent for ticket change.
3.1.1.3 If you fail to take the flight on which you have purchased a ticket and fail to inform us in advance of your need to keep your seat for the subsequent flight, we have the right to cancel the reservation on your ticket for the onward flight or return flight.
3.1.2 Voluntary change
After ticket purchase, if you need to change any specifics of your itinerary due to your own reasons, such as flight date, flight, etc., please contact us or our authorized air sales agent as soon as possible. We or our authorized air sales agent will change the ticket according to the conditions of use of the ticket applicable to your ticket. At the time of the change, the fare, government taxes, and fuel surcharges (fees) you have paid will be calculated again according to the conditions of use of ticket.

3.1.3 Involuntary change
3.1.3.1 If your flight departs later or earlier than scheduled, your flight is cancelled, your flight’s itinerary changes or the class of service changes due to our reasons or due to weather, air traffic control, etc., or the connecting time of your immediate connecting flight is rendered shorter than the minimum connecting time due to the above reasons - reasons which make you have to change your ticket, we or our authorized air sales agents can grant involuntary change once to your ticket for your flight and your immediate connecting flight, without any ticket change handling fee charged.
3.1.3.2 If the flight you are already on arrives at your destination airport later than scheduled due to our reasons or due to weather, air traffic control, etc., and, as a result, the connecting time of your subsequent flight is rendered shorter than the minimum connecting time, which make you have to change your ticket, we or our authorized air sales agents can grant involuntary change once to your ticket for your flight and your subsequent connecting flight, without any ticket change handling fee charged.
For flights that are only delayed upon arrival, your request for ticket changes without the flight having been flown will be handled in accordance with 3.1.2 of these Conditions.
3.1.3.3We can also grant an involuntary refund for you in accordance with 3.2.3 of these Conditions of Carriage.
3.1.3.4 For tickets where involuntary changes have been granted, if you request a change or refund again due to your own reasons, your requests are subject to the provisions in 3.1.2 or 3.2.2 of these Conditions of Carriage.

3.2 Refund

3.2.1 General provisions
3.2.1.1 Please contact the ticketing carrier or its authorized air sales agents for refund on your ticket.
3.2.1.2For the tickets that we sell, requests for ticket refunds should be made to us or our authorized airline sales agents and within the validity period of the ticket. In special circumstances, requests for refunds to us or our authorized airline sales agent shall be made no later than 180 days after the ticket’s validity period expires. We will not accept requests for ticket refunds where the ticket’s validity period has exceeded the above-mentioned time limit.
3.2.1.3When getting the refund, you should return to us all the relevant proof of reimbursement you have obtained (like "Itinerary/Receipt of E-Ticket for Air Transport").
3.2.1.4We will complete the refund procedures within 7 working days from the date of receiving your valid application for refund, excluding the processing time of financial institutions.
3.2.1.5 Normally, the fare will be refunded to you in accordance with the original method of payment and the original currency of payment used for such payment.
3.2.1.6 We will give priority to the account previously used for the payment of the ticket when granting refunds. If the refund cannot get to the account in question due to special reasons, the refund will be made to you personally.
3.2.1.7 If you entrust someone else with the handling of the refund, your agent should present your and the agent's valid identification documents, your authorization letter, and other information.

3.2.2Voluntary refund
3.2.2.1 After ticket purchase, when you request a refund for your own reasons, if the conditions of use of your ticket allow for a refund, and the provisions of paragraphs 3.2.3and 3.3 of these Conditions of Carriage do not apply to such a refund, we will grant a refund on the unused segments of the ticket according to the applicable conditions of use of the ticket.
3.2.2.2 If you voluntarily terminate your travel at the agreed stopping place of the flight, the fare for the unused segment of the flight will not be refunded.
3.2.2.3 Please contact the original channel of ticket purchase for voluntary refund.
3.2.3Involuntary refund
3.2.3.1 If your flight departs later or earlier than scheduled or is canceled, the flight’s itinerary changes or the class of service changes due to our reasons or due to weather, air traffic control, etc., which make you have to apply for a refund on your ticket, we or our authorized air sales agents can grant involuntary changes to your ticket for your flight or your flight and your subsequent connecting flight, without any ticket change handling fee charged.
If the flight you are already on arrives at your destination airport later than scheduled due to our reasons or due to weather, air traffic control, etc., and, as a result, the connecting time of your subsequent flight is rendered shorter than the minimum connecting time, which make you have to request a refund on the ticket on your subsequent connecting flight, we or our authorized air sales agents can grant involuntary refund on your ticket for your subsequent connecting flight, without any ticket change handling fee charged.
For flights whose departures are not delayed but whose arrivals are, requests for ticket refunds without the flight having been flown will be handled in accordance with 3.2.2 of these Conditions.
If there are specific requirements in the laws and regulations of the countries and regions involved in the flight, we will provide services to you in accordance with such applicable laws and regulations.
3.2.3.2 You can request an involuntary refund through us or through your original channel of ticket purchase.

3.3 Circumstances where changes and refunds are requested due to health reasons

If you are unable to take a flight on which you have purchased a ticket due to injury, illness, or other health reasons after ticket purchase or during your travel, and if you can provide related proof recognized by us, we can provide you and your travel companion(s) with ticket change service for the unused segment(s) of the ticket(s), without any ticket change fee charged, or with ticket refund services, without any refund handling fee charged.