9.1We provide additional services such as prepaid seat and prepaid baggage, subject to what you actually need. You need to pay for such services, and such fees are not included in the fare.
9.2 If you need to change or cancel the additional services you have booked, you should contact us as soon as possible. We will help you go through the change or cancellation procedures for you in accordance with the applicable rules of the additional services you have purchased.
9.3 When your flight is delayed or canceled, or you are denied boarding due to overbooking of the flight, after we have granted you involuntary change of or refund on your ticket, we will also grant you refunds on the additional service products you have purchased.
9.4 You can consult us for specific rules on additional services.