5.1 Right to refuse carriage

In the exercise of our discretion, we can refuse to transport you to ensure the safety and order of air transportationif the following situations or similar situations occur or are likely to occur(if you are an individual with a disability, please consult the "Regulations on the Transportation of Passengers with Disabilities of Dalian Airlines Co., Ltd.".):
5.1.1 The carriage of you is in violation of any applicable laws, regulations, or orders of the country or region to be flown from, through, to or over;
5.1.2 The transportation of you may endanger or affect the safety, health, convenience, comfort of yours or other passengers or crew members. Examples:
A. Patients with known or suspected quarantine infectious diseases;
B. Those with special stench or special quirks, which may cause discomfort to other passengers;
5.1.3 Your mental, your behavior or physical state, including your impairment from alcohol or drugs, might endanger or harm the physical safety and property of yourself, other passengers and crew members. An example is that you are mentally ill and may cause harm to other passengers or yourself during the onset of the illness;
5.1.4 You have failed or are unable to observe our decrees or regulations with respect to safety, security and public health. Examples:
A. Those who are unable to take care of themselves due to injury, illness, infirmity or mental condition, who are not accompanied by a special person during the travel or whom the travel companion is unable to independently take care of or exercise any control over;
B. Those who carry devices for storing, generating or distributing oxygen.
5.1.5You have refused to submit to a security check or your baggage has not be submitted to security check;
5.1.6 You have committed misconduct during the transport by air ever before, and we have reason to believe that such misconduct could occur again;
5.1.7 You have not paid the applicable fare, taxes, fees or charges;
5.1.8 You fail to present your valid travel document, or the valid travel document you present is not the same as that you presented at the time of ticket purchase, or you fail to present a valid travel document; or you refuse to hand over your travel documents to the crew for safekeeping by the crew based on relevant requirements;
5.1.9 You present a ticket that has been acquired unlawfully, or has been purchased from an entity other than us or our authorized sales service agents, or your ticket is a forged one;
5.1.10 You fail to observe the rules for non-smoking on board our aircraft or the use of electronic devices on board our aircraft;
5.1.11 You fail or refuse to obey the instructions of our crew members；
5.1.12 You fail to comply with the relevant requirements on baggage transportation set forth in these Conditions of Carriage.

5.2 Restricted carriage

5.2.1 Infants, minors, disabled persons and persons with reduced mobility, pregnant and lying-in women, injured, sick and post-operative passengers or other types of persons who need special assistance can be carried, provided we are informed in advance, our Conditions of Carriage are met, and we give our consent and make arrangements in advance.
5.2.2 Carriage of infants
Infant passengers should be accompanied by adults who have reached the age of 18 and have full capacity for civil conduct.
The infants we carry refer to those who were born 14 days after the date of travel (the 14th day from the day of birth) but are under 2 years old.
We do not provide air transportation services for premature babies less than 90 days old (newborns under 37 weeks of gestational age).
Each adult passenger can take up to two infants. One infant can be held in the arms of the adult passenger or sit on the adult’s lap, with the baby seat belt fastened. The other infant should occupy a separate seat. Infants occupying separate seats must be placed in a child (infant) restraint device which is approved by the aviation authorities, which you have prepared and which can be used on board, and such an infant must sit side by side with the adult. Moreover, it must be ensured that:
A. The child (infant) restraint device can be properly secured on the seat;
B. Infants can be properly fastened within the restraint device and their body weight shall not exceed the weight limit specified by the device;
C. During takeoff, landing, and taxiing of the aircraft, child restraint devices of such types as booster, vest, harness or knee hugging are not allowed.
5.2.3 Carriage of minors
5.2.3.1 Children who are 2 years old but less than 12 years old should be accompanied by adults who are at least 18 years old and have full capacity for civil conduct. Tickets with the same class of service as those of their travel companions should be purchased for infants.
5.2.3.2 For children who are at least 5 years of age but less than 12 years of age travel on the plane, if they are not accompanied by an adult who is at least 18 years of age and has full capacity for civil conduct, they should apply to us for unaccompanied children services in advance. With our consent, press Our rules are for ticket purchases. There is a limit on the number of unaccompanied children carried on each flight, and we have the right to refuse carriage for this reason.
5.2.3.3 The service of unaccompanied minors is available for childrenwho have reached the age of 12 and are under the age of 18 and travel alone, and such service can be requested of the passengers’ own accord.
5.2.3.4 You can check with us, our authorized sales agents or authorized ground service agents for our regulations and service fee collection standards on the carriage of unaccompanied minors.
5.2.4 Transportation of passengers with disabilities and reduced mobility
We will provide air transportation services for the disabled and passengers with reduced mobility who are fit for air travel in accordance with the relevant laws and regulations on air transportation of the disabled persons and passengers with reduced mobility. For details, please refer to the "Regulations on the Transportation of Passengers with Disabilities of Dalian Airlines Co., Ltd.".
5.2.5 Carriage for pregnant women
5.2.5.1 Changes in the cabin environment and uncertain air turbulence may have adverse effects on pregnant women. We strongly recommend that pregnant women consult a doctor before travel to confirm if they are fit for air travel.
5.2.5.2 For your safety, if you are pregnant less than 36 weeks, you need to present to us a pregnancy test report or a true and valid diagnosis certificate, signed or stamped by your doctor, indicating the number of weeks of your pregnancy. You can only be accepted for carriage after our verification of such documents
5.2.5.3 We do not provide carriage to pregnant women over 36 weeks or more of pregnancy, for pregnant women whose expected date of labor is within 4 weeks (included), for pregnant women whose expected date of labor is approaching but whose exact date of labor still cannot be determined and who, it is already known, will have multiple births or are expected to have delivery complications, or for women who had childbirth less than 7 days ago or women who have shown signs of abortion.
5.2.5.4 You need to check-in at a physical check-in counter.
5.2.5.5 Even if you have met the requirements specified in 5.2.5.2, if you have obvious symptoms of discomfort, or if we reasonably decide that the continuation of your travel will bring danger to your personal safety, we still have the right refuse to carry you.
5.2.6 Transportation of injured and postoperative passengers
We will provide air transportation services for injured and postoperative passengers fit for air travel, as detailed in the "Dalian Airlines Transportation Regulations on Injured, Sick and Post-operative Passengers"

5.3 Handling of the tickets after carriage refusal

If you are refused carriage based on Article 5 of these Conditions of Carriage, we will provide you with voluntary change or voluntary refund pursuant to Article 3.1.2 and 3.2.2of these Conditions of Carriage.