2.1 Fundamental principles

2.1.1 General provisions
2.1.1.1 On the ticket, our name will be represented by the airline two-character code "CA" or the three-digit code "999", in short.
2.1.1.2 Tickets are managed by passengers’ real names, and you should present your valid ID when purchasing tickets and checking in for your flight.
2.1.1.3 Tickets are not transferable.
2.1.1.4 Only after the class, the date of flight, and the flight number have been determined can each flight segment on the ticket be used as proof of transportation
2.1.2 Validity of tickets
Unless otherwise provided for on the ticket or the applicable conditions of use of the ticket, for the validity of tickets the following rules apply:
2.1.2.1 When the ticket is partially used, the ticket is valid for 365 days, starting from 00:00 (included) of the following day after commencement of travel. Regardless of whether the ticket is subsequently changed, the validity period remains unchanged.
2.1.2.2 When no portion of the ticket is used
A. The ticket is valid for 365 days, starting from 00:00 (included) of the following day after ticket purchase.
B. If you apply for ticket change and a new ticket number is generated, the ticket is valid for 365 days, starting from 00:00 (included) of the following day after issuance of the new ticket.
2.1.2.3 Calculation of ticket validity
Starting from 00:00 (included) of the following day after the commencement of the first travel, ticket purchase or ticket reissuance to 24:00 (excluded) on the day of expiration of the validity period.
2.1.3 Sequence and use of ticket coupons
2.1.3.1 The ticket you have purchased is valid only for the transportation shown on the ticket, from the place of departure via any agreed stopping places to the final place of destination. All flight segments shown on the ticket shall be used in the sequence specified at the time of ticket purchase.
2.1.3.2 The fare you pay is linked to the sequence of transportation shown on your ticket. Should you fail to use the ticket in sequence, we will recalculate the fare, fuel surcharge, and government taxes based on your itinerary actually flown. If the resulting amount is higher than the amount previously paid for your current ticket, you shall pay the difference between the original amount and the new amount resulting from such a change, and we will provide you with subsequent transportation services based on the new amount paid. And the unused segments of your ticket can no longer be used.

2.2 Fares, taxes, fees and charges

2.2.1 General provisions
Before you make payment, we will inform you of or show you all the amounts you should pay, including fares, government taxes, and fuel surcharges (fees). After the ticket is sold, if the fare, government taxes, and fuel surcharges (fees) are adjusted, the above-mentioned amounts you have paid remain unchanged. If you need to make any changes to the specifics of your itinerary, including the flight date, flight, etc., such changes may affect the above amounts you have paid.
2.2.2 Fares
2.2.2.1 Fare is calculated in accordance with our tariff in effect at time of ticket purchase. It is applicable to the specific date, itinerary and other information shown on the ticket.
2.2.2.2Unless otherwise provided for, fares are only applicable to air transportation from the airport of departure to the airport of destination, excluding ground transportation between one airport to another airport in the same city or the ground transportation between the airport and downtown.
2.2.3Taxes, fees and charges
2.2.3.1 You should pay the applicable taxes, fees and charges to be imposed and levied by government or other authorities, or by the operator of an airport. The taxes, fees and charges are not included in the fare.
2.2.3.2 In addition to fares and taxes, we will collect airline fuel surcharges. Although the fuel surcharges are shown as part of the taxes, fees and charges, they are not government taxes. The fuel surcharges could vary by airlines, itineraries, classes, dates of ticket purchase or travel dates.
2.2.4 Currency
Fares, taxes, fees and charges shall be paid with the currency of the country of ticket issuance, unless we or our authorized sales agents approve or specify another currency when or before you make payment.

2.3 Reservation and ticket purchase

2.3.1 General provisions
2.3.1.1 You can reserve and purchase ticket through our website, mobile apps, our flagship stores and our Call Center, any of our ticketing offices or any of our authorized sales agents as well as other channels recognized by us.
2.3.1.2 You must present your valid ID at the time of ticket purchase. The valid ID you use at the time of ticket purchase must be the same as that you use at the time of check-in.
2.3.1.3 We or our authorized sales agents will make reservations based on your requirements. Upon request we will provide you with written confirmation of your reservation.
2.3.1.4 When you make a reservation, we or our authorized sales agents will inform you of the time limit for ticket payment. You should pay the fare within the specified time limit for payment. If payment is not completed, your reservation will be canceled.
2.3.1.5The rules or conditions of use of certain fares contain restrictions or rules that do not allow you to make changes to your ticket or refund your ticket. We or our authorized sales agents will inform you of such conditions of use when you purchase the ticket. Please choose the fare categories that suit your needs.
2.3.2Collection and use of personal information
The personal information you provide to us is intended to be used for seat reservation, ticket purchase, reservation or purchase of other services, and related formalities. To this end, you authorize us to use and store your personal information, and agree that wecansend this information to our relevant departments, other relevant carriers, relevant service providers and governmental units. We attach great importance to the security of your personal information and will take all reasonable and feasible security control measures to protect your personal information. You can inquire about our privacy policy. The privacy policy is not part of these Conditions of Carriage.
2.3.3 Advance seat selection
You can select your onboard seat in advance, and we will do our best to meet seat requirement based on the actual conditions of seat reservations. However, due to operational, safety or security needs, we cannot guarantee that any seat you specify will be provided. At the same time, we always reserve the right to reallocate seats on the aircraft, even after you have been seated.